When customers need support, they like to use live chat because it's quick, effective, and easy. When you offer live chat on your website, you're allowing customers to talk with you and get answers to their questions in real time.

Did you know that customers who use live chat are 3 times more likely to purchase than those who don't? That's because live chat helps build a relationship between you and your customer. It's not just about selling your product or service, it's about having a conversation and sharing ideas.

Live chat also helps lower customer service costs and improve efficiency. Instead of needing many staff members to help customers one-on-one, just one person can help multiple customers at the same time.

Plus, you can use chat transcripts and analytics to see what your customers are saying and improve your website to address their concerns. Offering live chat gives you a competitive advantage over other companies that don't offer it.

So if you want to improve your customer service and grow your business, live chat is the way to go!