Ending a chat with a customer in live chat is just as crucial as starting the chat. A positive conclusion can leave a lasting impression on the customer and enhance their overall experience.
To ensure a smooth conclusion, always ask the customer if they need any further assistance before ending the chat. This gesture shows you value their time and are willing to go the extra mile to help them.
Demonstrate your appreciation for their business and thank them for choosing your company. This small gesture goes a long way in building a positive relationship between company and customer.
Use a positive closing statement that leaves the customer with a good impression of your company. For instance: "It was wonderful chatting with you today. Have a fantastic day!".
You can also ask the customer to leave a review and rate your service. You can actually enable this option from Serviceform's Live chat dashboard, and it will automatically appear once the agent ends the live chat conversation.
Always end the chat in a human tone and make the customer feel valued. By following these best practices, you can guarantee a positive experience for the customer and leave a lasting impression.
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