Drupal is a popular open source CMS which is widely renowned for its focus on flexibility and scalability. Drupal is designed to be highly customisable and is often used for complex and large-scale websites
Once you’ve built your website through Drupal, you need to make sure that there’s a way on your website to effectively communicate with your customers and answer any questions they might have about your product. While a chatbot can do this for you, some web visitors might have questions that need to be answered by a human representative.
So it’s always advisable to have a chatbot along with a live chat option.
But you’ll be able to find thousands of other live chat providers. Why use Serviceform?
- You don’t need any coding knowledge to set up live chat with Serviceform.
- Serviceform Live chat is very customisable so you can easily personalise them to fit your brand.
- Serviceform tools come with built-in real time website and tool analytics at zero additional costs.
- Serviceform has a growing library consisting of 500+ free templates that has been proven and tested for you to draw inspiration from.
- Serviceform Live chat has resulted in very high engagement rates on our customer websites.
Get started by creating your free Serviceform account!
Step 1. Create your Serviceform account
After you create your Serviceform account you can create your Serviceform pixel in the box below, to start, type your website URL and select "START NOW".
Step 2. How to install Live chat on Drupal
Using HTML
If you’re a developer, or you can get the help of a developer, you can easily install a Serviceform Live chat on Drupal using HTML.
To use HTML, you need access to your website code and place the pixel code on the <head> tag. Once you have accessed the <head> tag, place the Serviceform pixel code into your <head> tag. In Drupal, the <head> tag can be found in the file html.tpl.php, that is located in modules/system.
You can find the pixel code from your Serviceform account.
Using Google Tag Manager
If you don’t feel very comfortable with HTML or any other type of code, you can easily install the Serviceform pixel on your Drupal website using Google Tag Manager.
In your Serviceform, select the option to install the Serviceform pixel through Google Tag Manager. Then copy your pixel code.
Afterwards, go to your Google Tag Manager account and click on add a new tag. Then name your tag.
Once you’ve named your tag, click on tag configuration. Then go down the drop down and select custom HTML. Paste the Serviceform pixel that you copied previously into the code area.
Then click on ‘triggering’ and select ‘all pages.’ Then save your work and press submit. In the submission configuration screen, type ‘Adding Serviceform pixel’ into the ‘Version name’ area.
Congratulations! You can now successfully install Serviceform Live chat on your Drupal website.
Step 3. Test if your Serviceform pixel is live
You can check if your pixel is active by looking at the top right corner of your Serviceform dashboard. The green circle indicates that it's active, and the red circle below indicates that the pixel isn't active.
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