Shopify is a leading ecommerce platform that enables businesses to easily create and manage an online store. With its user-friendly interface and customisable features, Shopify provides a seamless and efficient experience for both merchants and customers.
Live chat offers customers a quick and convenient way to get the information they need. With its ability to provide real-time answers to common questions, live chat can reduce response times and enhance the overall customer experience.
It can also handle routine tasks, freeing up your time to focus on more complex customer issues. Live chat can gather valuable customer data, which can be used to personalise the customer experience and improve your marketing strategies.
But there are heaps of other live chat companies on the market. Why use Serviceform?
Why you should use the Serviceform Live chat for your Shopify account
- Provide fast and efficient customer service through real-time live chat.
- Support multiple teams and structure of agents, and manage all chats from different websites with a single parent account.
- Track team performance with important metrics like total chats, missed chats, average wait time, and average reviews.
- Monitor your customer journey on your website and assign conversations to individual agents or teams using filter tags.
- Allow customers to easily upload files during live chat conversations.
- Integrate live chat with your shopping cart for seamless customer support during the checkout process.
- Get inspired with a library of over 500+ tested and proven templates, available for you to use for free.
Creating a Shopify live chat with Serviceform is simple and easy. Let's take a look at how to build a smart live chat for your Shopify site using Serviceform's builder.
Step 1. Create your Serviceform pixel
After you create your Serviceform account, you can generate your Serviceform pixel in the box below. To start, type your website URL and select "START NOW".
Step 2. How to install a free live chat on Shopify
Using HTML
If you're a tech-savvy person or have a developer in your team, it's easy to add a Serviceform Live chat to your Shopify website using HTML.
To start, click on the website you’ve set up on your Serviceform account and select settings.
Then, copy the pixel code.
Log in to your Shopify store's admin panel and go to the themes page which is under the online store. Find the theme you want to add the pixel code to and click on "Actions" then select "Edit code".
In the "Layout" folder, click on "theme.liquid". Find the <head> section in the code and paste the pixel code immediately after the opening <head> tag.
Simply add the pixel code that you’ve copied, in the head tag section and hit "Save changes”.
Voila! Your Shopify account just got a lot cooler with Serviceform’s Live chat.
Using Google Tag Manager
No worries if HTML isn't your thing. Installing the Serviceform pixel into your Shopify website using Google Tag Manager is easy.
Simply choose the option to install via Google Tag Manager in your Serviceform account, then copy your unique pixel code.
Next, head over to your Google Tag Manager account and create a new tag. Then name your tag.
Once you've named your tag, head to the tag configuration and choose custom HTML from the drop-down menu. Then, simply paste the Serviceform pixel code you copied earlier into the code area.
Then click on ‘triggering’ and select ‘all pages.’ Then save your work and press submit. In the submission configuration screen, type ‘Adding Serviceform pixel’ into the ‘Version name’ area, and you’re all set.
Step 3. Test if your Serviceform pixel is live
You can check if your pixel is active by looking at the top right corner of your dashboard.
If you see a green circle, that means it's active and ready to go. But if you see a red circle, it means it's not active yet. No worries, just give it a quick check and get it up and running in no time.
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