BigCommerce is SaaS ecommerce platform which provides services that include online store creation, search engine optimization, hosting, and marketing and security.
If you’ve used BigCommerce to build your ecommerce website, you need to make sure that there’s a way on your website to effectively communicate with your customers and answer any questions they might have about your product. While a chatbot can do this for you, some web visitors might have questions that need to be answered by a human representative.
So it’s always advisable to have a chatbot along with a live chat option.
But you’ll be able to find thousands of other live chat providers. Why use Serviceform?
- You don’t need any coding knowledge to set up live chat with Serviceform.
- Easily customise and personalise Serviceform Live chat to fit your brand.
- Serviceform tools come with built-in real time website and tool analytics at zero additional costs.
- Access to a growing library of 500+ free templates that has been proven and tested for you to draw inspiration from.
- Serviceform Live chat has resulted in very high engagement rates on our customer websites.
Get started by creating your free Serviceform account!
Step 1. Create your Serviceform account
After you create your Serviceform account you can create your Serviceform pixel in the box below, to start, type your website URL and select "START NOW".
Step 2. How to install free Live chat on BigCommerce
Using HTML
If you’re a developer, or you can get the help of a developer, you can easily install a Serviceform Live chat on BigCommerce using HTML.
To use HTML, you need access to your website code and place the pixel code on the <head> tag. Once you have accessed the <head> tag, place the Serviceform pixel code into your <head> tag.
You can find the pixel code from your Serviceform account.
Where to find the <head> tag in BigCommerce
To find the <head> tag of your BigCommerce website, select "storefront" from the panel on your left. Then click on script manager and select "create script". Then name your script and add a description. Then select “head” for page location. And select “all pages” for the pages you want the script to be added.
Then scroll to the bottom of the page and select “script” for script type and paste the Serviceform pixel in the box below. Now you’ve successfully added the Serviceform pixel into the <head> tag of your BigCommerce website.
Using Google Tag Manager
If you don’t feel very comfortable with HTML or any other type of code, you can easily install the Serviceform pixel on your BigCommerce website using Google Tag Manager.
In your Serviceform, select the option to install the Serviceform pixel through Google Tag Manager. Then copy your pixel code.
Afterwards, go to your Google Tag Manager account and click on add a new tag. Then name your tag.
Once you’ve named your tag, click on tag configuration. Then go down the drop down and select custom HTML. Paste the Serviceform pixel that you copied previously into the code area.
Then click on ‘triggering’ and select ‘all pages.’ Then save your work and press submit. In the submission configuration screen, type ‘Adding Serviceform pixel’ into the ‘Version name’ area.
Congratulations! You can now successfully install Serviceform Live chats on your BigCommerce website.
Step 3. Test if your Serviceform pixel is live
You can check if your pixel is active by looking at the top right corner of your Serviceform dashboard. The green circle indicates that it's active, and the red circle below indicates that the pixel isn't active.
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