Explore WhatsApp marketing with WhatsApp Business API
Serviceform makes the WhatsApp Business API as simple as running an email campaign. Effortlessly send promotional campaigns and reach your audience directly through WhatsApp, right in their pockets.
What is WhatsApp Business API?
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What is the connection between Serviceform WhatsApp Campaign and WhatsApp Business API?
While the WhatsApp Business API is a powerful tool, it lacks its own user interface because it's designed to integrate with existing systems.
That’s where Serviceform comes in! We offer a visual platform that allows non-technical users to effortlessly create and send bulk messages as campaigns, and track their performance—all from one place, without the technical complexity.
You can, of course, use WhatsApp Business API without Serviceform. However, you’d need your own developers to integrate the API with your systems and manually track campaign performance.
With Serviceform, you won’t need to worry about the technical complexity of API integration, we’ll handle all the set up for you!
How to use WhatsApp Campaign for your business
WhatsApp has 3 billion unique users globally - that's 40% of the world population! Capturing this audience makes a huge impact on any company.
It’s one of the best ways to nurture new prospects who showed interest or reactivate old silent customers. It’s like sending an email campaign but the message goes to WhatsApp instead.
There are numerous ways to benefit from Serviceform WhatsApp Campaign:
✔ Reactivating old customers
✔ Nurturing new prospects
✔ Sending reminders
✔ Promoting special offers or discounts
✔ Delivering important updates or announcements
✔ Automating customer support during and after campaigns
✔ Driving customer feedback and surveys
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Why you should choose Serviceform WhatsApp Campaign
We provide a simple tool that allows you to create, schedule, send, and manage mass messages, or ‘campaigns’. This turns the WhatsApp Business API into a user-friendly tool, as straightforward as sending an email campaign.
Serviceform WhatsApp Campaigns can also pair up with our WhatsApp chatbot. By combining these two powerful tools, your business can efficiently reach and engage potential customers—from the first interaction to follow-up.
Adding a WhatsApp chatbot to your campaign ensures your audience stays engaged, even outside working hours. For example, imagine sending out a campaign at 2 PM, and Sarah, one of your customers, replies at 5 PM. By the time you check in the next day, she’s busy and has lost interest. With a chatbot, Sarah stays engaged, following a personalized flow that allows her to book an appointment right away.
With a WhatsApp chatbot, your audience can follow an interactive, guided flow that keeps them engaged and even take actions, like booking an appointment, right away.
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Manage and track your WhatsApp marketing
With all our tools combined, you didn’t think we’d make you track each campaign and message separately, did you?
The Serviceform smart dashboard lets you optimize your WhatsApp chatbots, customer service, and campaigns all in one place. Easily monitor key metrics such as campaign performance with open rates, team efficiency through live chat statistics, and chatbot effectiveness by tracking conversion rates. All your important data is centralized for seamless insights and optimization.
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Harness the full power of WhatsApp
Serviceform WhatsApp Campaigns offers extensive integrations with multiple CRMs, ERPs, and other business systems. This allows you to centralise customer data management, streamline workflow, and personalise your campaigns.
You can set up advanced automation, custom workflows, and send customised template messages with visual media files to multiple audiences in bulk.
Beside the capabilities with our WhatsApp bot, you can also take advantage of our Live chat tool if you’d like your team to take over instead of the bot. This Live chat tool lets you manage live chat messages from your website, WhatsApp, and other social media channels at the same time.
If you’re a bigger enterprise, you can get a massive benefit with our multi-agent access with role-based permissions for big teams. In other words, you can have multiple agents from multiple teams handling multiple chats simultaneously.
Take advantage of WhatsApp API now
Employing WhatsApp to your sales, marketing, and even customer service strategy is easy with the help of Serviceform. Just tell us how you want to use it, and we’ll take care of the rest. Not sure where to start? Have a chat with our WhatsApp expert and we’ll recommend areas where WhatsApp can make a difference for your business.
We handle everything: setup, training, full implementation, and ongoing support. No hidden fees—just complete service every step of the way.
What is live chat then?
Live chat is real-time communication with a real person. Also taking place inside a chat window, Serviceform’s Chatbot-Live chat hybrid brings live chat solutions full circle for all-hours customer service.
Heard of Automated lead routing? It’s how our Chatbots uniquely connect website visitors to designated team reps and agents in real time for higher-percentage live chat conversion.
What else can the Chatbot do:
Why Serviceform?
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