Tidio vs. ChatBot: Which chatbot builder is right for you?

Looking to add a chatbot to your website but not sure which builder to choose? Our blog compares Tidio and ChatBot, two popular chatbot platforms, to help you make an informed decision. Discover the features, benefits, and drawbacks of each and find the chatbot builder that's right for you.

Websites with lively widgets encouraging you to interact with content are websites reaping the benefits of today’s chatbots! Let go of older stereotypes: Chatbots are now smarter than ever and making differences on company bottom lines as well as driving customer acquisition and retention.

Chatbots are experts in instant (and relevant!) responses, 24/7 availability, and context-empowered interactions, making sure every customer experience is unique to them. Here are just a few examples of today’s chatbots. 

     

Pump up your lead count: Chatbots greet and get to know website visitors in smarter ways than ever before.     

Answer the most common questions: By quickly providing relevant answers, chatbots improve customer happiness and reduce redundant tasks for your employees.    

Help customers sort products relevant to them: Chatbots find and filter products by asking clever questions in a conversational way.     

Calculate results for bigger purchases: Chatbots calculate monthly or yearly costs with purchases by asking questions and making any calculations right there inside the chatbot window.    


Sold! Great. But how do you implement a chatbot on your website? Below we’ll explore popular chatbot builders Tidio and ChatBot to help you decide which chatbot builder is best for you.

Both Tidio and ChatBot offer no-code chatbot builders that make building and customising chatbots easy – again, no coding knowledge required. The best part? Both platforms have a number of chatbot types to test-drive before buying.


What is Tidio? 

Tidio offers an AI-powered conversion platform with sales and support at the core of their business. Their multichannel platform uses artificial intelligence and tools like live chat widgets to facilitate real-time conversations with customers, making it easy for businesses to capture leads, answer customer questions conversationally, and build relationships with their audience.

With Tidio, you can create targeted messages and chatbots that speak directly to visitor needs and interests. This helps you capture more leads and turn those leads into loyal customers.

These bots can handle many customer enquiries, freeing up your team to focus on more complex issues. 


What is ChatBot? 

ChatBot offers an AI-enhanced approach to customer communication. Their platform uses artificial intelligence and chatbots to facilitate real-time conversations with customers, making it easy for businesses to capture leads, answer customer questions quickly, and build relationships with their audience.

With ChatBot, you can create targeted messages and chatbots that speak directly to visitor needs and interests. This helps you capture more leads and turn those leads into loyal customers. Their AI bots can handle varied customer enquiries, freeing up your team to focus on more complex issues.

Tidio ChatBot
Additional features Mobile-friendly.
Multichannel integration includes Messenger and Instagram.
In-app messaging and push notifications to stay on top of activity.
Monitor and prioritise unlimited support tickets.
Secure 256-bit SSL encryption for all chatbot interactions.
In-app messaging and multichannel push notifications.
Scalable with as-agreed contracts for bigger enterprise teams.
Free trial period 7-day free trial period with no commitment to upgrade to a paid account. 14-day free trial period with no credit card required to start.
Free version Yes but with limited features. -
Pricing $38/month for the chatbot and communicator bundle. $424/month starting for the business package if billed annually.
Integrations Native Shopify actions. Can connect with many apps.
Reporting and analytics Automated workflows and even personalised tips come with Tidio analytics. Advanced reporting on website visitors to include engagement rates.
Reviews and ratings Has a 4.8 ⭐rating from 387 reviews on Capterra.
Has a 4.7 ⭐rating from 1,362 reviews on G2.
Has a 4.7 ⭐rating from 54 reviews on Capterra.
Has a 4.4 ⭐rating from 20 reviews on G2.
Customer support 24/5 support over email and live chat with emergency phone outreach for urgent issues. 24/7 customer support through ticketing system.
Best suited for Ideal for any size business but especially startups looking to fire up customer engagement without breaking their budget. Ideal for any size business looking to affordably grow their customer engagement.

Haven’t found what you’re looking for? 


If you feel like ChatBot and Tidio don't quite fit your needs, why not try Serviceform's free chatbot builder? With Serviceform, building custom Chatbots for your website is easy and completely free! With various Chatbot types available, you can install them on any webpage and without any coding knowledge whatsoever. Chatbots are the latest in levelling up your website's user experience and driving conversion.

Our team
More about Serviceform Chatbots
Additional features Easy, no-code chatbot builder.
Tailor the Chatbot to your needs with 9 question types including select one, select multiple, calendar booking, HTML and more!
Build 5 different types of Chatbots by choosing from a variety of options such as corner Chatbot, Engagement chatbot, Conversational landing page bot, Facebook Chatbot, Instagram Chatbot, and even WhatsApp Chatbot.
Open, fully customisable branding.
Search and payment options inside the Chatbot.
Welcome-back personalisation.
Upload images, videos, GIFs and more inside the Chatbot.
Website and chatbot analytics.
Integration with CRMs, Zapier, and Stripe payment plus 100s of integration possibilities.
Free template library with 500+ templates
Free version You’ll get to build yourself an unlimited number of chatbots and other website conversion tools including Dynamic form, Popup, and Floating bar.
Pricing Serviceform has flexible pricing that suits your needs depending on how much storage space you need, if you want to build the tools yourself or have us build them for you.
Integrations Seamlessly integrate your Chatbots with 1000s of websites and ecommerce platforms. Check out our integrations library to learn more.
Analytics Say goodbye to third-party analytics tools because Serviceform's platform comes equipped with built-in website analytics and tool statistics. You'll never again need another tool for tracking data!
Who should use Serviceform Serviceform is the perfect tool for professionals of any technical or nontechnical background. With our easy-to-use, no-code chatbot builder, literally anyone can create custom Chatbots and quickly.

Try the tools we created for your website.

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“Within six months, we were able to increase our lead generation by 100+ leads every month. It's very easy and convenient, the people are nice, you’ll get answers super fast whenever you need help. The results are good, so try them.”
Olli Pohjonen
Huoneistokeskus