Websites with lively widgets encouraging you to interact with content are websites reaping the benefits of today’s chatbots! Let go of older stereotypes: Chatbots are now smarter than ever and making differences on company bottom lines as well as driving customer acquisition and retention.
Chatbots are experts in instant (and relevant!) responses, 24/7 availability, and context-empowered interactions, making sure every customer experience is unique to them. Here are just a few examples of today’s chatbots.
Pump up your lead count: Chatbots greet and get to know website visitors in smarter ways than ever before.
- For example: Customer driving chatbot template
Answer the most common questions: By quickly providing relevant answers, chatbots improve customer happiness and reduce redundant tasks for your employees.
- For example: Real estate prospect chatbot template
Help customers sort products relevant to them: Chatbots find and filter products by asking clever questions in a conversational way.
- For example: Ecommerce product finder chatbot template
Calculate results for bigger purchases: Chatbots calculate monthly or yearly costs with purchases by asking questions and making any calculations right there inside the chatbot window.
- For example: Home mortgage chatbot template
Sold! Great. But how do you implement a chatbot on your website? Below we’ll explore popular chatbot builders Intercom and ChatBot to help you decide which chatbot builder is best for you.
Both Intercom and ChatBot offer no-code chatbot builders that make building and customising chatbots easy – again, no coding knowledge required. The best part? Both platforms have a number of chatbot types to test-drive before buying.
What is Intercom?
Intercom provides a product suite that helps businesses communicate with their customers at every stage of the customer journey – from lead generation to after-purchase support. With Intercom, businesses deliver personalised, targeted messages that are tailored to each customer's unique needs and preferences.
It also allows businesses to have real-time conversations with their customers over channels like chat, email, and social media. The interface is intuitive and user-friendly, making it easy for businesses of all sizes to get started. You can set up automated messages as well as workflows to help you reach out to customers at the right time and with the right message.
What is ChatBot?
ChatBot offers an AI-enhanced approach to customer communication. Their platform uses artificial intelligence and chatbots to facilitate real-time conversations with customers, making it easy for businesses to capture leads, answer customer questions quickly, and build relationships with their audience.
With ChatBot, you can create targeted messages and chatbots that speak directly to visitor needs and interests. This helps you capture more leads and turn those leads into loyal customers. Their AI bots can handle varied customer enquiries, freeing up your team to focus on more complex issues.
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