Serviceform is known for making lead generation and customer communication easier. And our development team has developed a brand new product that can make it even easier for customers to get in touch with you. 

Chatbots can help you streamline and automate your customer support processes quite easily. But have you heard of WhatsApp chatbots? More than 2 billion people around the world use WhatsApp. Why not take advantage of that and let your customers easily get in touch with you through WhatsApp?

Serviceform’s WhatsApp for business or WhatsApp chatbot can easily connect you with customers from your website. With a simple click of a button, your web visitors will be redirected to WhatsApp where they’ll be able to continue the conversation.

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Why use WhatsApp for business

By using a WhatsApp chatbot, you can collect the phone numbers of your customers and continue the discussion whenever you want. Serviceform’s WhatsApp chatbot can ask qualifying questions from your customers before you join the conversation to help you learn what they need.

Any company can use WhatsApp for business by Serviceform. For example, if you’re looking to add a WhatsApp chatbot to your automotive website, you can qualify your customers straightaway by asking them whether they’re looking to buy or sell.

Depending on their response you can ask them if they want to book an appointment and your agents can take over the conversation from there and book in the calendar. You can do all this and collect the customer’s name and phone number without even having to ask it from them.

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From WhatsApp to your email

What happens to all your WhatsApp leads? To help you keep track, all WhatsApp leads will be sent directly to your email and to a CRM of your choice. It also comes into our Social inbox so your agents can respond to them just like they respond to a regular Live chat. 

This is an exciting new feature in our tool suite and we want to share it with you first. Try WhatsApp for business, or learn more about it here.